Client Guidelines: Your Partnership with Stepping Stones 

1. Our Guiding Philosophy: Independence and Choice

At Stepping Stones, we believe in the philosophy of Independent Living, which emphasizes your right to make your own choices, take calculated risks, and live a life defined by your goals. These guidelines ensure a clear, safe, and respectful partnership between you and our staff.

2. Your Rights as a Client

As a client of Stepping Stones , you have the right to:

• Self-Determination: To actively participate in and direct the development of your service plan.

• Respect and Dignity: To be treated with courtesy and respect by all staff members at all times.

• Privacy and Confidentiality: To have your personal information protected in accordance with all state and federal regulations.

• Voice a Concern: To express dissatisfaction, provide feedback, or file a grievance without fear of reprisal.

• Choose/Refuse Services: To accept or refuse services at any time, provided it does not endanger yourself or others.

   

3. Client Responsibilities and Expectations

To ensure a successful partnership and a safe environment for everyone, we ask that you agree to:

• Respect Staff: Treat all Stepping Stones staff and volunteers with courtesy and respect, ensuring a safe and non-violent working environment.

• Communication: Inform your case manager or assigned staff member immediately of any changes to your health, medication, living situation, or ability to meet scheduled appointments.

• Be Ready for Service: Be ready at the agreed-upon time for scheduled services. If you need to cancel, please provide at least 24 hours’ notice when possible.

• Follow Safety Protocols: Adhere to safety guidelines discussed with your staff, especially in relation to home maintenance and emergency procedures.

4. Health, Safety, and Emergencies

• Medication: Staff can assist with self-administered medication reminders and organization as outlined in your service plan, but they cannot administer injections or invasive medical care.

• Emergencies: In the event of a medical emergency, staff are trained to call 911 first, and then immediately notify the designated supervisor and emergency contacts.

• Abuse/Violence: Stepping Stones maintains a zero-tolerance policy for violence, harassment, or abuse toward clients or staff.

5. Grievance and Feedback Process

We are committed to continuous improvement. If you have a suggestion, concern, or wish to file a formal complaint:

1. Immediate Concern: Address the issue directly with your assigned mentor or DSP/staff member.

2. Formal Complaint: If the issue is unresolved, contact your assigned Case Manager/Supervisor by phone or email.

3. Final Review: If your concern remains unresolved, you may submit a written grievance to the Program Director for final review.